We used the following research methods to inform the design solution:
- Audit of the current end user interface on the MyCompliance platform
- User interviews
- Analysis of Google Analytics data
We discovered that the were issues with usability, UX and accessibility that were negatively affecting completion rates of users assigned learning content, illustrated above. In addition, users expressed interest in having content more tailored to their preferences served to them, for example if they prefered learning by listening to podcasts they would be more liekly to complete.