Sarah Bradley | MyCompliance App

Project:

MyCompliance App

Problem

End user hompeage showing badges — MyCompliance App

Engagement rates for cyber security training are low industry wide. When users are sent learning content from the MyCompliance platform, they will receive an email notification with a link to log into the platform to complete. There were several problems with this:

Users could be suspicious of clicking a link in the email, even if it appeared to be genuine
Admins have the choice to stagger their emails, and choose the time that they send, which can increase suspicion if the email is sent outside of normal working hours
Users may open the email during a busy task and forget about it

Research

app problem definition — MyComplinace App Problem Definition

We used the following research methods to inform the design solution:

Audit of the current end user interface on the MyCompliance platform
User interviews
Analysis of Google Analytics data

We discovered that the were issues with usability, UX and accessibility that were negatively affecting completion rates of users assigned learning content, illustrated above. In addition, users expressed interest in having content more tailored to their preferences served to them, for example if they prefered learning by listening to podcasts they would be more liekly to complete.

Requirements

visitor booking module — App Onboarding Screens

Make content easier to find
Make content easier to complete
Make notification more trustworthy
Collect data so that we may tailor content to user
Increase engagement

In addition to this we wanted to gather some information from the users so that we could serve them content that would better suit their roles and preferences in a bid to further improve engagement.

Solution

Wireframes

Onboarding Flow

Learning Consumption Flow

Testing

The app has just entered beta testing. We are initially testeing internally with 50 users, opening up to a pool of 40 external beta testers at the start of March 2023.