The current G1 system was built upon a piece of software that was obtained in an aquisition. The point of sale section was a list based system that was not fit for purpose if being used in a busy food and beverage operaton. Adding a product and paying for it was laborious and time consuming, when the system was used in an environment when speed is incredibly important.
Subsequently training of new staff was an issue - the interface was not intuitive for servers, and unlike any system that they are likely to have used previously. The legacy system was also designed to be used with a keyboard and a mouse, which would significantly slow down a busy restaurant/bar service.
The new system would need to be touch friendly, and to be suitable for use in bar, restaurant and pro shop environments.
After conducting and reviewing our user interviews, we kicked off the design process with some brainstorming and initial whiteboarding.
From these brainstorming sessions, a grid based approach was decided on, and some wirframes weere created. When navigating through the wireframes, we refined some of the screen layouts and user flows. Several iterations later we created a higher fidelity prototype with which we would validate the design decisions.
The process was somewhat stalled due to the global pandemic - with limited staff in golf clubs and very limited food and beverage customers. In order to validate some of the workflows, I conducted a click counting process so I could be sure that the design at least satisfied the requirement that the workflows would be speedier!